Virus & Malware Removal Melbourne
Pop-ups that won't stop, a locked screen, or a scary warning telling you to call a number? We remove viruses, malware and scam software safely and on-site — and show you how to avoid it next time.
Signs your computer is infected
Not everything that looks like a virus actually is one — but these are the warning signs worth acting on:
Real infections vs. scam software
There's an important difference between a genuine infection and scam software — the fake "your computer is infected, call this number" messages designed to trick you into paying or handing over remote access. We diagnose which you're dealing with and respond correctly, rather than charging to "remove a virus" that was never there. If you've already been contacted by a fake support caller, our scam awareness help is the natural next step.
Think you've just been hit? Do this now
In the next ten minutes:
- Disconnect from the internet (unplug the cable or turn off WiFi).
- Don't enter any passwords or card details.
- Don't call any phone number shown on the screen.
- If you gave someone remote access, turn the computer off and call us.
Then call us on 0400 771 828 and we'll talk you through it.
Will I lose my files?
In most cases, no. Virus removal usually doesn't require wiping your computer, and your files stay intact. If an infection has put your data at risk — as ransomware can — we'll be upfront about it and pair the clean-up with our data recovery and backup service.
Do I need antivirus on Windows 11?
Windows 11 includes Microsoft Defender, which provides solid baseline protection for most home users. Whether you need anything more depends on how you use your computer — we'll give you a straight, commission-free recommendation rather than selling you software you don't need.
Virus removal FAQs
Is my computer really infected?
Often the alarming message itself is the scam, not a real virus. We'll check properly and tell you the truth — if there's nothing there, we'll say so.
Should I let someone remote in?
Never allow remote access to someone who called you unexpectedly. A genuine technician only connects after you have called them and agreed to it. See our scam awareness page.
Can you come the same day?
For urgent infections we prioritise same-day visits across our closest suburbs wherever possible.
Let's get it fixed
Fill in the form and we'll call you back — usually within the hour during business hours — or call us now on 0400 771 828.
- Same-day & next-day appointments
- Windows & Mac supported
- Evenings & weekends available